Archive for the ‘suggestion box’ Category

You Said … “Quiet, please”

October 15, 2018

You Said …

“I appreciate the staffs working at the library but i hope they consider chatting at a very minimal voice. this happens many times you can hear them talking :( ” (more…)

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You Said: “Please investigate the distracting noise in 2006B”

March 20, 2018

You Said: “In study room 2006B (upstairs) there is a beeping noise that consistently goes off no matter what time of day it is. It sounds like it’s coming from the side of the wall with no other study rooms on it. Either way, it’s super distracting.”

We Said: 
Thank you for reporting this issue. We checked it out and also heard the persistent beeping noise, and it is indeed coming from room 2006A, which is a secure storage room. We think the noise is coming from the security system. We will work with our campus maintenance folks to ensure this is fixed. Sorry for the distraction and inconvenience.

You Said: What Happened to the Start Times for Library Study Room Bookings?

January 29, 2018

You Said:
Recently the times for the group study rooms changed from being on the half hour and the hour to every quarter hour. As a student these time frames do not correlate nicely with class schedules. I was hoping it could be changed back or if there was a reason for the change in the first place. Thank you.

You Also Said:
Recently the times for booking rooms in the library have changed from being on the half hour and hour mark and is now on the quarter hour mark. I find this does not work well with the times classes run at RDC.

We Said:
Thank you for your feedback. The change in start times for our group study room bookings (from on the :00 and :30 marks, to on the :15 and :45 marks) was an unexpected result of a software upgrade that occurred over the Christmas break. We are unable to revert back to :00 and :30 at this time, but are actively working with the vendor to fix this issue – hopefully that won’t take too long. Please continue to bear with us; sorry for the inconvenience.

You Said … “Please Get a Self-Checkout”

May 9, 2017

You Said:

Have you guys thought of having a self-check out station, mainly for books, at the RDC library?

It’d be a nice addition to your great service, as well as help us shy booklovers have a guilt-free reading.

We Said:

This is a great question! We actually used to have a self-checkout station when the Library opened back in 2002. The technology was in its infancy back then and the machine we had didn’t really work properly, so after a lot of maintenance and continued down time, we got rid of it.

We considered replacing that machine with something newer that worked with our collection. But the new machines require RFID technology, which we do not currently have. Switching our entire collection from security strips and barcodes to RFID tags would be a substantial monetary and time investment. The relatively low to moderate circulation numbers of our collection do not warrant such an investment.

Sorry for the lengthy response to what seems like it should be a simple request. Please know that we will continue to consider this option as technology changes over time – if it becomes possible in the future, for a reasonable investment, a self-checkout may be added to our services.

You Said … “the study rooms are dirty”

March 28, 2017

You Said…
“Please clean (eg. dust, vacuum, wipe tables, keyboards and computers) in the study rooms. I am not talking about cleaning up student’s messes. The study rooms are consistenly dirty, filled with dust, unvacuumed, etc. They should be cleaned weekly.”

We Said…

Thank you for alerting us to this issue. RDC has a contract with a cleaning company, and they are to clean all of our public spaces weekly, plus more often if an area needs it. In addition, Library staff dust near the computers, since it is outside of the janitors’ contract to clean the technology or the space near it. Based on your comment we have reminded our Library staff to ensure that the study rooms are not forgotten when they are dusting the computer workstations. In addition we are contacting the janitors to find out how often the group study rooms are being vacuumed and the tables cleaned. I hope you will quickly see an improvement.

If you have any other comments about the cleanliness of the Library, please let us know so that we can work with the cleaning contractors to improve.

“I suggested a book, what happens next?”

December 15, 2016

We launched our Leisure Reading Collection in May, but that was just the beginning! Since then, we have continued to ask for and receive book suggestions from students, staff, and faculty.

But how do we decide which suggestions are added to the collection? Below is a peek into our vetting process which may give you insight into why some books made it to our shelve and why others didn’t.

First, most suggestions DO get added! Some recent additions include:

If we have more suggestions than our budget allows, those titles are given priority next time we place an order, which was the case for Sense and sensibility and sea monsters by Ben Winters and Alliance of equals by Sharon Lee & Steve Miller.

(more…)

You Said “It’s Too Noisy in the Library!”

October 27, 2016

We received two comments this week regarding noise in the Library. You Said:

“You need to get people to work quietly to facilitate a good productive study environment. It sounds like a a cafeteria rather than a place of study and it is very frustrating to students that want to study. This is the loudest college Library I have ever seen. It makes the college look poorly. Maybey some signs would help? [sic]”

You also said:

“The library is misused by most students. It appears and sounds like a local pub… noise to excess, groups are socializing and extremely loud and can be heard in all portions of the facility even the upstairs quiet study area, no rule enforcement …. RDC library is disgrace for students who actually come to the library fo its intended use….R [sic]”

We Said:

Thank you for the comments about the noise levels in the Library.

The Library Information Common serves many purposes on campus, including providing space for collaborative work and social activities. This definition of an Information Common may help to clarify: “a place that has a serious learning function, supported by information and technology resources, but in a setting that can be noisy and readily accepts group activities.”

While our open architecture has many benefits, one of the drawbacks is that sound carries easily between floors. We have identified this issue to be considered in potential future renovations, but there is no immediate fix for this problem.

As you may know, we tolerate a certain level of group interaction and noise, and we have provided signage in the Quiet Area on floor 2. If there is excessive noise in the Quiet Area, please speak to the offending group or approach a staff member who will intervene on your behalf. Our staff can be reached in person at the Library Desk, by text at 403-800-8945, by live chat via the library website or any of our subject guides, or by phone at 403-342-3344.

You may want to try our Quiet Individual Study Room, 2006J, which has extra soundproofing insulation and a white noise machine.

You Said “take the loud conversation elsewhere!”

March 21, 2016

You Said…

Honestly – of all the places in the college to go – the people yelling at the library entrance couldn’t have considered the feelings of others and chosen somewhere else?? Please ask them to go elsewhere, thanks.

We Said…

Thanks for your comment, submitted on Saturday morning. If we had seen this comment in time, our staff certainly would have asked those people to take their conversation elsewhere. Unfortunately, the “Suggestion Box” is not a forum for addressing issues that need immediate action. Comments submitted to the Suggestion Box are generally dealt with during regular weekday office hours.

For issues requiring immediate action, please speak to a staff member directly, text us , submit a comment via our online chat form , or call us. All of those methods are actively monitored during library opening hours.

You Said … We need computers upstairs

November 13, 2015

You Said…

“It would be nice if you had computers upstairs in the quiet area. Not laptops that you can rent but an actual computer area just like the one downstairs where we can lay out our books, log on and work…and print.

This may be shocking to hear but some of us actually use the library for doing school work and the noise level in the computer area is much too loud sometimes. I’ve been told in the past that the library is a place for socializing and I think that is unacceptable. There are many other areas in the college to socialize and de-stress. It’s not fair that some people’s socializing interferes with others study time.”

We Said… (more…)

And … more feedback on the citation guides

October 20, 2015

You Said…

Bring back the old website for how to make citations. It was much more clear for each type of citation, and even better than Purdue Owl!

The new changes are confusing, and not as easy to find exactly what you’re looking for.

We Said…

We’re sorry that you’re finding the new guides confusing and more difficult to navigate. Changes to the software required changes to the layout. Since the old software is out-of-date, the old guides will not be coming back. If you have specific suggestions for improving the new citation guides, please email librarian@rdc.ab.ca.