Posts Tagged ‘suggestion box’

100 students asked us to reinstate exam hours

November 1, 2013

100 Students Said: Please bring back extended hours during the final exam period.

We Said: Thanks to the overwhelming student feedback, extended study hours have been restored for the Fall 2013 and Winter 2014 terms. The revised hours will be posted on our website soon.

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From the Suggestion Box: Noisy Groups in the Study Rooms

October 10, 2013

You Said …

“Would it be possible to designate the West wing upstairs bookable group study rooms as ” quiet” study rooms??? At times these rooms become quite loud-especially during finals- and when asked to quiet down it does not seem to work.”

We Said …

Thanks for your comment. Our group study rooms are heavily used, especially during the day. Sometimes the groups can be quite large, resulting in noise carryover. However, no group should ever be making SO much noise that it interferes with others’ use of the space. Please feel free to approach the library staff and have them speak to the group, especially if you have already done so without success.

Regarding your specific question about designating those rooms as quiet study rooms, the answer is no. We currently have one large room that is for quiet study, and it is rarely used by even a single person. Turning more rooms into quiet study spaces, which are not in demand, would do a great disservice to the large number of groups that need space to meet and work on projects. The library (well, really, the entire campus) requires more group study space, not less.

We hope that this helps alleviate the concern, but let us know if this is an ongoing issue.

From the Suggestion Box: “Please Monitor the Quiet Area”

September 24, 2013

You Said…

“Moniter the quiet areas. There is constantly someone talking it’s getting very annoying having to tell everyone to be quiet all the time.”

We Said…

Thank you for bringing this to our attention. It sounds like you’re already aware that you can let other students know that they’re in a quiet space, or remind them to take their conversations, phone calls, etc. to another area. If you are not comfortable doing this, or if it has been unsuccessful, please feel free to approach a staff member to help you out.

We will increase our staff presence in this area and will also place some reminder tentcards in this area, to raise students’ awareness of how this space is to be used.

Thanks for your feedback.

From the Suggestion Box: “Why Did We Cut Hours?”

September 19, 2013

You Said …

“I don’t know why it would be a good idea to cut hours down, you want students to do good with their lives but you cut hours for students to study and do assignments. it makes no sense at all. Im a full time student, working with a full time job im lucky to get back to get a half hour to an hour in, we need this to stay laterrrr!!!!!!!!!!!!!”

We Said …

Thanks for your feedback on the recent change to our library hours.

As you may know, Alberta post-secondary institutions were faced with an unexpected and unprecedented 7.3% decrease in operating grants from the Alberta government in spring 2013. At RDC, this meant a $6 million funding shortfall. All areas of the college were affected, including the library.

We were forced to make some hard decisions, and one of those was to reduce the hours we are open. We tried to mitigate the impact on students as much as possible, which is why the majority of our hours reduction happened in the summer, when students are not on campus. Sadly though, we did have to reduce hours slightly during the school year, as you’ve noticed.

We are very sympathetic to your situation and will use every piece of evidence we can gather to show that students want and need the hours reinstated. We’re thrilled to have your voice to add to this conversation.

If you’re interested, visit our website for a fuller explanation of the decision we made about our hours.

From the Suggestion Box: “Please reinstate former hours”

September 18, 2013

You said:
“I would appreciate if the library could reinstate its former longer hour as it was more convenient for my life and I don’t have access to software at home.”

We said:

Thank you for your feedback about our recent change to library hours.

As you may know, Alberta post-secondary institutions were faced with an unexpected and unprecedented 7.3% decrease in operating grants from the Alberta government in spring 2013. At RDC, this meant a $6 million funding shortfall. All areas of the college were affected, including the library.

We were forced to make some hard decisions, and one of those was to reduce the hours we are open. The majority of the hours reduction affected our summer hours (which has no impact on students), but some of the reduction is occurring during the academic year, as you’ve noticed.

We are sympathetic to your situation and will use every piece of evidence we can gather to show that students want and need the hours reinstated.

You may be interested in finding out about RDC’s virtual desktop, which is a way for you to install all RDC software on your personal computer (at home). This includes the full Microsoft Office suite of products, for free. If you need to know more about this, visit our staff at the Information Desk or contact the ITS Department.

If you’re interested, visit our website for a fuller explanation of the decision we made about our hours.

From the Suggestion Box: concern about the “Quiet Area”

March 7, 2013

You said:

“Perhaps circulating the library in the quiet areas (that aren’t always so quiet) would contribute to better concentration on my behalf. As a parent, it’s futile to try and do homework in a noisy house so I come here to make the most of my time. I’m getting tired of people coming here in a pair or group to work on a project (more so discuss their personal lives). This is by far the noisiest library I’ve ever been to and it’s not just myself that says that.”

We said:

We appreciate your feedback on our Quiet Area.

Staff endeavour to monitor the area about once an hour during the day, as well as a couple of times during evenings and weekends (we are lightly staffed at these times, so the monitoring is less frequent). However, sometimes we are too busy on the service desks to leave the desk and go upstairs, so please be aware that the frequency will vary.

When we monitor the area, we are looking specifically for anyone who is talking, and they will be asked to move to another area.

If you require assistance outside of our monitoring, feel free to:
•    speak to a staff member at one of our service desks, asking them to deal with the issue
•    text us at 403.800.8945 (local call; standard rates apply), asking us to deal with the issue
•    approach the student(s) yourself and ask them to move to another area

 

From the Suggestion Box: “Quiet Area” still an issue

November 9, 2012

You said:

“Help!!! Need to do something to make people stop chatting in person and on cell phones in the quiet area unstairs. Some of us come here just for the fact that we have nowhere else that we can go for some quiet time to study :(”

We said:

Thank you for bringing this to our attention. Our quiet zone upstairs has been problematic this year, and we’re not really sure why.

We have placed “quiet” tentcards on the tables as reminders. We also regularly monitor the area to try to be proactive in our response. However, we understand that there is still an issue in this area.

By next week, we will place a whiteboard message near the top of the stairs leading to the east side, so that all people entering the space will know that the entire upper east side is a quiet zone. We have found the whiteboard to be a good reminder in the past, and we hope that it will be as effective this year.

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From the Suggestion Box: “Quiet Area” not so quiet

September 17, 2012

You said:

“Hello
I am a returning student this year and I have found that the “quiet area” on the east side of the second level does not have enough signage to keep it a quiet study area. I don’t think that the first year students realize that this is meant for the ones who need to concentrate while reading or studying. It would be really nice to see some of the same things as last year, a white board informing students that this is a quiet area, and/or little quiet area notices on the desks, these nice little reminders seemed to help with the chatter last year.
Thanks”

We said:

Thank you for bringing this to our attention. We usually roll out our awareness campaign throughout the term … we start with the little “quiet” tentcards, then later on, we add the whiteboard notice for more emphasis. Then, at the end of term, when people are studying for finals, we add a more strongly-worded whiteboard message.

Since the area is loud already (wow, it’s only the second week of classes!), we’ll get those tentcards out tonight. The whiteboard will probably get put out around midterms (mid-October-ish), or sooner if we (or you!) notice the need.

As a returning student, you probably know that you can let other students know that they’re in a quiet space, or remind them to take their conversations, phone calls, etc. to another area. If you are not comfortable doing this, or if it has been unsuccessful, please feel free to approach a staff member to help you out.

Thanks for using our new online suggestion box!

From the Suggestion Box: Finding the NEOS link

September 14, 2012

You said:

“The quick link to the library page doesn’t have an easy way to find the neos link on it. i haven’t been able to find it on my own.”

We said:

Thank you for bringing this to our attention. We are aware that some of our common search tools are buried on our website, and we plan to redesign our homepage to make these tools easier to find. In the meantime, to make if easier for you, the NEOS link is on our “Find>Books” page – here’s the direct link: http://www.rdc.ab.ca/library/find/books/Pages/default.aspx

If you have further difficulties finding things on our library website, please contact us again.

Anne Marie Watson, on behalf of the Library web team